Hey @BradBlickstein, ditto to your insights. I really think it depends on the time horizon that firm leadership is operating under. If they are solely focused on cutting costs and maintaining revenue over the next 3-6 months, we can probably expect more pricing discounts. However, if firm leadership sees this as an opportunity to modernize their practice for the next 5-10 years, I think we will start seeing more firms quickly investing into process improvement and tech solutions to improve their service delivery.
My gut thinks that the firms that are operating on longer time horizons will ultimately be the ones to reap the rewards.
I had a conversation with a KM attorney at a AM Law 200 firm this week. From that conversation, they clearly understand the need to update their tech solutions but there still remains a leadership commitment/ financial investment hurdle to overcome. Obviously, its a data point of 1 but I wouldn’t be surprised if more firms are grappling with the same things.
The next few years are going to be a boon for people that have a record of successful tech adoption at large firms. They could quickly be in short supply.